Refund Policy

1. General Refund Policy

Wearo sells prepaid credit plans. This Refund Policy sets out the guarantee that applies to paid plans and how to request a refund.

2. Paid Plans and Commitments

On written request to contact@wearo.io within 14 days of your first payment, we refund the amount paid pro rata to the credits not used over the whole paid period, that is the monthly quota multiplied by the number of months paid, commitment included. Top-ups are non-refundable.

The refund is calculated as follows:

Refund = amount paid × (1 − plan credits used since that payment ÷ (monthly quota × months paid))

• Only plan credits used since that payment are counted; carried-over credits and free credits received earlier are not.
• Example: Scale plan paid in EUR for 6 months, 1,161.00 EUR paid, 16,800 credits (2,800 × 6), 500 used: the refund is 1,126.45 EUR.
• A refund is granted by hand by the Wearo team, after we receive your written request.

3. Free Plan

The free plan costs nothing, so there is nothing to refund. Free credits cannot be exchanged for money.

4. Credits Bought Before the Pricing Overhaul

Credits purchased before the current plans were introduced are consumable credits: they are used up as you generate try-ons, and they are not refundable.

5. Refund Request Process

To request a refund:

1. Write to us: Submit a written request to contact@wearo.io within 14 days of your first payment
2. Provide Details: Include your account email and the date of your first payment

6. Failed Generations

If a generation fails due to our service:

• Automatic Credit Refund: Credits are automatically returned to your account
• Error Logging: Technical errors are logged and investigated
• User Error: Credits are NOT refunded for user-caused failures (invalid images, unsupported formats)

7. Chargebacks and Disputes

If you initiate a chargeback without first contacting our support team, your account may be immediately suspended pending investigation. We encourage you to contact us directly to resolve any billing disputes before involving your bank.

8. Account Termination

If your account is terminated for violations of our Terms of Service:

• No refunds will be issued for purchased credits or subscriptions
• Remaining credits will be forfeited
• Access to the service will be immediately revoked

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email to active users.

10. Contact Us

For refund requests or questions about this policy, please contact us.